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2016-07-04
1/5
Awful experience!
"I was trying to buy a diamond ring for my engagement and I was planning to send it to my brother in law in Dubai because I live in China which would cost me much more in duties fees.
The first problem I encountered, is that blue nile doesn't do home delivery in Dubai and that someone needs to go pick up, no problem, except that they don't have anyway on their website to actually edit the shipping info and they force you to use the billing info for the name of the person who needs to pick up the ring
So I placed the order, then called (international call) to the customer service to edit the name (since the local number is only in Chinese and I don't speak it), and they told me everything is good.
At that point, I actually showed the photo of the ring to my gf and her family and everyone was happy with it, then later on, I received an email from blue nile to call them again because they need some info before they can proceed with the order.
I called (twice) to their international number in US, first time they placed me on hold and then I was told to leave a message which I did and no one called back, so I called again and I talked with a very rude representative who basically literally told me: "there have been a business decision not to accept any credit card payments from you, and yes, specifically you!"
And that the only way to proceed, is for me to do payment via wire transfer, which is basically the kind of payment that gives you ZERO guarantee against scam because you can't dispute it in case they just decided not to send you anything!!
Basically, STAY AWAY from them and don't waste your time in that place!!
Thanks to them, I am in a very weird place now with my gf and her family!!"
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