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2009-06-27
1/5
"Buyer Beware! I ordered three textbooks through this website. Their site clearly states that "your card will not be charged until the order ships." My debit card was charged for the full amount of the order immediately. Then, one of the books was out of stock, and they cancelled the order for that book. The following day, I was charged the full amount of the order, now a second time. I contacted them, and they claimed there was only one charge on my account, for the two books ordered. After I contacted them, they charged my account again, this time for the two books. There were over $300 in unauthorized charges on my account that Valore Books did not acknowledge. They said if I am still having problems in 5 business days I should e-mail them again. Meanwhile, the funds in my bank account are held up for those $300 unauthorized charges."
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2008-01-14
1/5
"I attempted to purchase a 6 month (2 at a time) gift certificate via their website. The website got hung up in the middle of the transaction. Called Customer Service - the ONLY customer service rep is named Samantha, and she is incredibly rude. She told me they had no record of the transaction and my credit card would not charged. The next day, my credit card was charged for the transaction, but I never received the gift certificate. I asked for a refund. They've given me nothing but vague answers. I have called FOUR times. First call: "The transaction did not go through; your credit card will not be charged." 2nd call: "Let me see if she can process the refund right now." 3rd call: "It takes some time to refund the account." 4th call: "We need to research the account before issuing the refund. This will take 4 weeks."
BEWARE - DO NOT DO ANY BUSINESS WHATSOEVER WITH THIS COMPANY!
After getting nowhere with Customer Service, I asked to speak with someone in Accounting - they refused. Like so many of the other people who have been screwed over by Gameznflix, I now have no choice but to dispute the transaction with my credit card company.
They are AWFUL to deal with - STAY AWAY!
If you need to contact them by phone, one number you might try is ***-***-****. The address listed with the Franklin-Simpson Chamber of Commerce is 1535 Blackjack Rd., Franklin, KY 42134. The business owner's name is John Fleming. According to the company's SEC filings, his phone number is ***-***-****.
Good luck! The best bet is to simply avoid making a purchase from them altogether."
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