- STORE REVIEWS
- PRODUCT REVIEWS
2012-01-04
1/5
"This store has no telephone number which you could call, all support is done online, which is fine if they replied accordingly! I had a mistype when entering the shipping address and realized that after an hour or so of submitting the order. I contacted them immediately and notified them of the problem, when they replied, THE NEXT DAY, they took it into account but the order remained in processing for another 2 weeks before finally shipping! During that time I was constantly contacting them through email, they would reply every other day with a one line reply, such as, "Your order is in processing" with no details whatsoever! When I finally received the GROM USB LITE I tried installing it and ran into some problems, again I contacted their tech-support forum and detailed my problem and what I did, their replies were also one-liners telling me to do again exactly what I told them I did. Its as if their support people don't read! Their product came with a vague one page manual for installation, operation and functions! I would not recommend anyone buying from this store unless they're looking forward to banging their head against the wall for throwing their money away!"
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