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2019-02-07
1/5
NIGHTMARE: If I could leave 5 negatives stars, I would
"If I could leave 5 negative stars, I would. My process started with trying to redeem a Disney Reward card, which was rejected at the Disney Store (Nov). I called Disney’s reward number (Dec) and was told that another card would be sent to me. I never received the new card. I called Disney again (Jan) and was told that my redemption card is now reactivated and can be used. I used it right away and made an online purchase consisting of 4 items. I received an email saying that the item was shipped with a tracking number. Two weeks pass by and the tracker continues to say that the items are pending shipment. I called the shop Disney customer service line, they apologized and reshipped the items. The tracker for these items said that they were shipped right away. I get an email saying that my redemption card no longer works and they charged my back up credit card. I get 3 out of the 4 items, but was charged for all 4. The three items were all crushed on delivery and there is no way I can give them as gifts. I called shop Disney (Feb) to complain about the charges, the missing item and the state of the items on delivery. They said the charges were not their fault and I need to call my backup credit card! The best they could do for me is for me to return my 3 items back to them and they will refund my charge. They can not give me a new redemption card (I had already cut up the one used), so that money is now gone.
This process was a NIGHTMARE!!! I am so fed up that I will never shop at Disney again! I love the theme parks and Disney in general, but this redemption process and the whole shopping at Disney experience has left a blemish that can’t be easily forgotten!"
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