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2015-10-09
2/5
"I ordered a product that came nothing like expected/advertised. I've ordered maybe 10-15 oils in my first two orders from Bulk Apothecary and called to express disappointment in this oil and was told I would be receiving a new one, at no charge, of the same scent, or I can pay to return it and get a credit (and the cost to ship back would negate the refund). Hugely disappointed in this oil and as I am new to candle making, this will be my last order from BA. Now I will have 2 large bottles of something I won't use, instead of one, or instead of something I actually would use. I expressed this to the Customer Superhero - and asked that the replacement be ANYTHING but sweet grass - but there was nothing that could be done. Not sure what the difference would be to them, whether I received a bottle of crap from their shelves, or what I had previously come to know as a bottle of deliciousness, but evidently I must accept two bottles of crap and be happy. Not."
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2015-08-20
1/5
"I have been an ArtsCow customer for years, as their promotions are great and the ability to customize is wonderful. However, this last order, I ordered two cosmetic bags, each one personalized different. They were to be given to sisters at the same time. The packing slip showed I ordered correctly, but two of the same name showed up (two different and correct designs but name on back was not correct for one bag). I requested they redo the wrong one, or refund both bags, as I cannot give to one girl without the other. They insisted that I first destroy the merchandise, then they would refund ONE bag. I said that would not work for me; I wanted the refund first, then would be glad to destroy it. They denied refund. I went to PayPal who voted in my favor but then asked me to return the bags to Hong Kong with tracking. I told them thanks but no thanks, that would cost too much. I asked instead if photos of the destroyed merchandise AFTER the refund would suffice, or shipment of the actual correct item could be expedited - I still want what I ordered! PayPal generously is going to refund the items with no penalty to ArtsCow, which bothers me. ArtsCow did the order wrong and aren't penalized?!?! I will never order from them again. Additionally I will find every opportunity to post a negative review. They could have just sent what I ordered, or refunded. Instead they requested I continue to pay for their mistake. Horrible Customer Service."
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2002-09-29
5/5
"I am delighted with my purchase through ProtekDirect! Extension 202 seems to be quite popular - though I didn't deal with Larry Sanders - it was Zach Sanders. Either way, it was great service. They made sure my credit card was secure (I checked with my cc company to find out if their questions were routine and my cc company said their questions were a good security measure). The item shipped the next day. They did try to upsell me but did not pressure. The item arrived quicker than expected, in perfect condition. I would definately buy from them again."
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