- STORE REVIEWS
- PRODUCT REVIEWS
2004-02-17
1/5
"They advertise $30 including immediate shipping and a 1 year warranty on Pricewatch.com. I placed an order with them for this identical Mitsumi Drive, my order total on their website came to $63.47, and when I added to the comment section of the order that I expect to receive it at the advertised Pricewatch price, or I will tell my credit card company that it's an unauthorized charge, they cancelled my order. Here is their e-mail:
We have a right to refuse service to anyone and in your case there is no issue of price.
We don't want to sell you any product on basis of threat and we are not going to charge any amount on your card, we have a right to refuse service to anyone.
Thanks..
CyberdreamZ,Inc.
18576 Fieldbrook St.
Rowland Heights, CA 91748
P: ***-***-****
F: ***-***-****
The only reason I made the threat of action with my credit card company is that they have a record of doing this to customers, according to their feedback at Pricewatch.com, and by their cancellation rules, they could have still charged me a restocking charge on a cancelled order prior to shipment. I would have thought they would have dropped the Pricewatch.com ad after this, but they keep it up, number one in the list with absolutely no intent on honoring the deal."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall technical support
Making decisions on their own
Being trustworthy
Being knowledgeable
Resolving problems
Being easy to reach
Overall customer service
Customer service making decisions on their own
Customer service resolving problems
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
Overall web site
Web site reliability
Speed of web site
Web site being easy to use
