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2023-04-26
1/5
Awful customer service
"I ordered a patio set that arrived two weeks later missing the table (which per the reviews is a common problem that doesn’t ever get resolved). I contacted customer service right away and was told that someone from the “resolution team” would be in touch. I waited 5 days and heard nothing and contacted them again. I spent over an hour with the representative who eventually told me to re-order the items and pay for them again, and that I would then be reimbursed when I returned the first order. Not a good resolution as it would leave me out of pocket for hundreds of dollars while I waited to be reimbursed even though Home Depot was at fault. Other companies I have dealt with in similar situations would send the replacement and not charge me as long as I returned the original items, or contact the factory to send just the missing item. For such a well-known company, their customer service is appalling."
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Updated on: 2022-03-24
1/5
Scammers - stay away
"I ordered a Kamvas Studio 22 and it never worked properly. I went back and forth with customer support, which is only reachable by email, and their advice was useless. I finally gave up when they told me to disconnect the tablet from the computer I was using with it, when the whole point was that I wanted a stand alone tablet-computer. I told them I wanted to return the defective tablet and first they wanted to charge a restocking fee but finally agreed to refund me in full. After they received the tablet back, they said I would see a refund in 2-3 days. Then they said they could not refund me because I used PayPal. This all took so long that my credit card company closed the dispute I had started and wouldn’t open it again because of the amount of time that had passed. I approached Huion again and now they’re claiming they already refunded me which they did not - the charge still appears on my credit card and PayPal confirmed that no refund was ever issued. I have never dealt with such a dishonest company. The product was defective, the customer support non-existent, and finally they have been gaslighting me about the refund. They even emailed “proof” of a refund with PayPal but the transaction ID included didn’t match mine."
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