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2017-03-28
1/5
Your expensive laptop WILL fail, forget about customer support / warranty
"I've bought my Sager NP8652 2 years ago through a reseller. The laptop worked fine up until a few weeks ago and simply failed. I've tried to go through my reseller's customer support for an RMA to ship the laptop for repair (still under warranty) at Sager.
2 weeks go by and not a word from the reseller. Contacting Sager customer support proved even more futile since they didn't even bother replying to my emails/calls. This was almost 2 weeks ago (almost 1 month in total).
Basically, I was left hanging dry with a useless warranty for a very expensive laptop that needed urgent fixing.
Good tech. support and a good usable warranty are paramount when purchasing expensive laptops/desktops. Sager have utterly failed on both fronts and have forced me to pay for an expensive fix (motherboard failure).
Don't buy into their flashy website, cool looking computer systems and fake customer service promises. Their systems work...until they don't and then you're screwed.
AVOID SAGER AT ALL COST!!!"
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2017-03-28
1/5
If you expect any kind of warranty support...STAY CLEAR!!!
"I don't normally post reviews but I've had to after my very bad experience with this online reseller.
1.5 years ago I've purchased a very expensive Sager laptop from these guys. It worked fine up until a few weeks ago and then it stopped. When initially buying the laptop, I've purchased a 3 year warranty package for the laptop due to its cost.
I've gotten in touch with their tech. support who initially seemed to be professional / caring. 2 weeks in and very little communication later, they haven't even managed to come up with an RMA number to send the laptop back to Sager (another crap company I'd avoid buying their products due to terrible customer service). I've expressed my frustration at the snail pace it was taking to deal with them, especially since I needed the laptop fixed asap. Another 2 weeks have passed and they haven't even bothered to respond to my last email. Basically, I'm left with a 3 year warranty that I can wipe my **** with.
I've since found out from a local repair company that my motherboard is the part that has failed = expensive! Since I cannot wait 6-12 months until these bozos repair (if at all) my laptop, I've had to fix it on my own dime.
I strongly suggest that you AVOID Reflex Notebook at all cost. Tech support for computers and having a good warranty are crucial when buying an expensive laptop because sooner or later the laptop/desktop will have problems. But what good is a warranty if you can never even activate it when companies like Reflex Notebook / Sager don't give a $*** about its customers apart from taking their money at the time of sale?!
STAY CLEAR and avoid the grief / worthless warranty from Reflex Notebook!!! They've lost my business forever and the $$$$ dollars that comes with that."
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