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2012-09-30
1/5
"I pre-ordered this DVD two months in advance so that I would be guaranteed to have it by the release date. Well, I actually received it 3 days later than its release and to rub salt in the womb, it was cheaper in b&m store and came with an extra disk. I contacted DD about this and all I got some b.s. shipping policy excuse. I asked them why would anybody pre-order a movie from them given their policies and they could not even give me an answer. They definitely gave me a reason to never shop there again. I'd been a DD customer for more than a decade."
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2010-10-29
2/5
"No response to emails regarding RMA."
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2007-05-15
2/5
"This is how you can get screwed out of your money. I purchased a motherboard from ZZF only to find that it did not have a feature that the manufacturer claimed. I thought "ok, no problem I'll just exchange it for another one". Guess what? ZZF doesn't carry a MB with the same chipset and dimensions. So now I have to return it for a refund, pay ZZF's restocking fee, pay return shipping and pay sales tax and shipping on a replacement MB from NewEgg. All this could have been avoided if ZZF would a) alter it's restrictive return policy or b) allow honest customer reviews on their site. I emailed ZZF Customer Service about this and received no response - of course. The moral of this story is to do your product research throughly before buying from ZZF."
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2006-07-11
1/5
"WARNING: Before you get lured in by their low prices and quick delivery, be sure to read and understand their TERRIBLE RMA policy (which they don't even bother to follow!). I did not and now I will be without the use of my computer for more than a month. For essential purchases spend a bit more and go with N.E. It's worth it."
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2005-05-21
4/5
"I had a problem, but it was quickly resolved by Monarch management."
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Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Overall customer service
Customer service making decisions on their own
Customer service being trustworthy
Customer service resolving problems
Customer service being easy to reach
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
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