- STORE REVIEWS
- PRODUCT REVIEWS
2016-10-12
1/5
Ballard won't even let customers spend money
"Ordered a mirror and concerned about shipping, decided to upgrade to Ballard's in home delivery of $25.00 additional shipping. Where product would be unpacked and inspected. Delivery team contact me for delivery, I need to be home for delivery, delivery team arrive drop off package and want to leave. I explain they are suppose to open it and see if it is broken and unpack, they very politely explained and showed me the freight bill/instructions which don't say that. I call Ballard, the first of 3 reps (each escalating in rudeness and disdain) say I didn't get charged for it. I explained, that while I appreciate that I needed it done, so can I add it on, the Delivery team will take care of this if I can add it on while there. NO! that is not going to happen. I was told because I was upset and confused not to treat them in a way that upsets them. I was given to a rep that constantly mispronounced my name and used disparging remarks and told that "he was sorry I didn't know what I was doing when I ordered the item, but nothing he could do now" I was given to yet a different person, who told me that I should be happy I had such low shipping (Ballard had a promotion on shipping) and be grateful for that. It was never about the cost, I needed the help to unpack and insure that if damaged they could return it. All I wanted to do was spend an additional $25.00 for upgraded shipping. What I ended up with was 1) rude, obnoxious people that don't care if they have customers (guess they might when they start cutting people) 2) It is my fault that this occured 3) I closed my account, which they wouldn't even help me with, told me I had to contact the bank that handles their in house cards. I bet they don't think people will follow through, but I did. Closed my account with a 5 digit limit over $25.00 that I wanted to spend.. They are a trash company. Nice products, but the people aren't worth it. I feel like I cheated on Pottery Barn"
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
