- STORE REVIEWS
- PRODUCT REVIEWS
2020-05-16
1/5
Avoid Ordering!
"I placed an order on roamans.com on May 3. Understanding that, due to the pandemic, things might be delayed, I knew my standard shipping might be more like 7-10 days rather than 5-7. However, I've never received any emails about shipping, nothing about any issues with the order, etc.. I had to always go online to login and see my order history.
What first surprised me was that only one of my products had a status of shipped, and the other said it was backordered. I would not ever order an item that has a backorder - this is my own personal preference, as you never really know when the product is coming in.
The tracking info for the item that shipped has, every day, extended out further with it's pending delivery. The item that shipped had an original estimated delivery date of May 12 - and the website that provides tracking that is connected to the website said the information would update when the package was received for shipping.
Now the tracking on the Roamans.com website says that the package still has not been received for shipping and has an estimated delivery date of May 21! Is my package just sitting in their warehouse waiting to get picked up?!
I don't know, because I can't even get a response from their customer service team to really tell me.
This week I was charged by the company, again, for the second item. I logged in and saw that the status on that item had changed from backordered to processed, which was the status when I FIRST placed the order on May 3.
I logged in today to the website and saw that it said online chat was available. So, I clicked the chat link and entered my info. About a minute later I saw the chat "available" turn to "unavailable."
I just want to know what's going on with my order. I feel like my money has been stolen, and I'm not getting any response from their customer service that would say one way or the other what's going on with my product. I paid for shipping on goods that, frankly, don't even look like they've been shipped and may not ever ship at this point. With tracking information provided, I do feel like I've been defrauded and am close to filing a dispute for the charges with my bank.
I will NEVER order from Roamans.com again, and strongly advise others to run, quickly, in the opposite direction from this site. After seeing the other complaints on this website, I understand I am not alone and wish I had looked at the online reviews before I made the choice to purchase!"
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