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2014-12-13
1/5
"I have never written a review in my life and will do so to say that Lenovo has the WORST WORST customer service in the world. Their sales team is horrific. If you must order and you get a sales rep named
Zan, just hang up, and hope for someone better when you call again. HORRIBLE, HORRIBLE! I was excited to order a Lenovo yoga 3 pro and 2 out of the 3 sales people were absolutely the most rude, unprofessional sales people in the world.
Zan and some other guy (unfortunately I couldn't stand the 2nd guy after few minutes so didn't even catch his name before I hung up) have no clue how to treat a customer. I asked to speak to a manager after I realized I was getting nowhere and both made every excuse in the book to not transfer me. Zan quoted me a price in writing in an email, guaranteed till 12/18/14 and then when I called to seal the deal, he kept up'ing the price w his ridiculous unprofessionalism and sarcasm. He acted like he had so much power only because once you work with a sales rep and get a quote, they don't let you switch to another sales rep... so he just kept raising the prices on me to make himself feel like he is in power. And then I have no way to speak to a manager to complain.. it's unheard of for such a large company! There is a reason why the ratings are so low... if there were negatives on the rating scale, I would be using them...for such an expensive product line, they should spend a little more $ educating their sales reps and perhaps hiring a better team.
Only positive is I did want that laptop because I am happy w my desktop.. so if they could hire some quality sales reps, I'm sure Lenovo would be higher ranked on my scale.. guess I'll buy the Microsoft Surface after all :)"
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