- STORE REVIEWS
- PRODUCT REVIEWS
2019-08-08
1/5
Customer Service and Shipping non excistent
"I ordered from this company merchandise in the amount of $72.94. This company website mailed this package to a very old address even though they have my correct address on file and I entered the correct address ordering. I paid thru paypal credit card and they have the correct address. Numerous ph calls today ( 6 of them, hang ups and transfers to mail boxes that are full and one cannot leave a message) I was told a manager would call me back. No one has contacted me. I am out my money and the merchandise. The customer service apparently is horrific after this experience today. I want my money back immediately and they can wait on their package to be returned, as they have mailed it a false address.. Unbelievable, see the other neg feedback of this co."
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2018-02-15
1/5
HOrrible
"I ordered 502002032249 some items I needed ASAP for a certain date. When I realized that this company is so slow in shipping and I would NOT get it in time I wrote an email telling them to cancel it. The email was ignored, so I called to cancel as it was not shipped yet.
Customer Service rude, lying, snippy, and argumentative. To justify that they would not cancel my order as they said it was shipped, they gave me a tracking number, which still does not indicate that it was shipped after my phone call. Do not use this catalog to order, they are just after you money at any cost and not customer friendly. I have no use for these items anymore and I know they are still not shipped, their reason for not cancelling my order. Liars and rude people. NEVER again"
2016-12-23
1/5
If i could I would give them a zero
"TO :Robert J. Riesbeck President and Chief Executive Officer
to investorrelati.
RE: Purchase of a white Whirlpool Refrigerator on October 29, 2016
Dear Sirs:
my name is XXXX,
I purchased the above named refrigerator in October of 2016 in white color at your store in Jacksonville Florida, .651-100 Commerce Center Dr, zip 32225, Ph ***-***-****.
I have dealt with numerous managers, David, Abbe, and my sale person was Tony Fuller. My sale person Tony bend over backwards to help me, and was friendly and kind all the time. This is not his fault, absolutely not! The refrigerator was priced at just close to $1498.00. After I found a comparison from another store in Jacksonville for $998.00, the price was adjusted to $998.00. So far so good.
I was told on 11-29 by two store personal including Abbe that my fridge was there and tentative delivery would be 12-3, to expect a phone call on 12-2 after 6:30 PM for a delivery time on 12-3. When the call for delivery did not come on 12-2, I called the department myself in the eve and was told my fridge went to someone else and there will be no delivery on 12-3. I called the store, same night and spoke with David and he denied that I was ever told such a thing. I went to the store the next morning and spoke with Tony and David and was given a new delivery date of 12-10, which also did not happened. I went to the store again after 12-10 to find out what the heck is going on. At that point David offered $100.00 discount for all the inconveniences I had gone thru so far. I accepted this offer. So my fridge now cost me $898.00.
I was given a new delivery date of 12-16. via phone call by Tony, the fridge was to be there on 12-14 and delivery 12-16. I called on 12-14 if this was still true and I could expect my fridge on 12-16 and was told the fridge was still not there. I went to the store in person again and told Tony I needed some answers, as to what the problem is as Lowes down the road on Atlantic Blvd had two of them in stock and what HHGreggs problem was. Mind you I have white appliances in my kitchen and really needed a white fridge, however by this time I did not believe anyone in this store anymore and decided to take a stainless steel one, which was in stock, as it has been almost 2 month that I was waiting for my white fridge. The manager David told me that he cannot honor the Inconvenience discount of a $100.00 anymore because I chose now a stainless steal one, Mind you, the stainless steal and the white one started out both at the same price, close to $1498.00. No difference !!!! I find this outrageous, as I have been waiting forever for my white fridge, in addition HHGreggs Credit card demanded a monthly payment already for an appliances I did not have, never the less David reversed the discount of $100.00. I feel that HHGregg should have honored the discount of $100.00, as I still don't have a white fridge and only made the other choice because they could not come up with a white one in over 1.5 month after purchase, especially since both fridges are the same price. After this, I felt like running around in the store and telling every customer in there, do not buy from here, they are just giving you the run around and do not honor promises.
However I do expect the discount of $100.00 credit back on my HHGregg Credit card account. Because this was a nightmare .....and we really started out with the same price in both colors.
WIll I purchase there again, HELL NO !!!!! and to this day I have not heard back from them"
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