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1/5
"WARNING!!! BE VERY CAREFUL if you consider buying from DSN/Sunshine Electronics!!!
I bought a Nikon package on ebay on Oct 8 and I still have not received my order, today is Oct 17. Only after I gave negative feedback on ebay did I get an email from Dexter. I provided the email chain below to give a perfect example of their lies. The payment was sent via paypal on Oct 10th and they are located in NY and I'm in NJ so the delivery should take a max of two days. I've had UPS deliver from NY before and it only take one day. I understand that they were closed for the Jewish holiday's but they made a promise for the delay and inconvenience and they have not followed through. They promised expedited delivery and it still has not been picked up by UPS. I hope to get the camera today but I won't be surprised if I don't. This is just a warning to the potential buyers out there.
From: Shop DSN Customer Service <****@****>
Date: Tue, Oct 14, 2008 at 12:30 PM
To:
I wanted to touch base with you on the feedback you have left.
I sincerely apologize if there was any confusion as orders take 3 days to process after payment is made.
We are currently processing your order and will email you with the tracking details shortly.
I would like to ask you to go into to Ebay and please leave a follow up to your Negative. I will have an extended life 5 hour battery shipped with your order for the confusion, if you would leave a follow up saying "All issues cleared up, Dexter was very helpful.
Please reply to this email after doing so and I will confirm the shipment of the extra battery.
Digital-Shopping-Network
Toll free- ***-***-****
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From:
Date: Tue, Oct 14, 2008 at 12:41 PM
To: Shop DSN Customer Service <****@****>
Dexter,
Thanks for your email.
Please let me know the tracking number today and I will leave a follow-up comment in ebay.
Thanks
From: "Shop DSN Customer Service" <****@****>
Date: Tue, 14 Oct 2008 11:30:00 -0500
To:
Subject:
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From: Shop DSN Customer Service <****@****>
Date: Tue, Oct 14, 2008 at 1:04 PM
To:
Thank you for your correspondence.
Unfortunately our offices are closed for the Jewish holiday of Sukkos, which is today and tomorrow.
Your package will be shipped on Thursday, at which time we will email you with all of the tracking details.
The negative feedback is very detrimental to our business. I will not only have the five hour battery shipped to you, but I will also upgrade your shipping to overnight delivery, if you can leave the follow up for me within the hour. I apologize that I cannot get you tracking but every second that negative is on our profile we lose business.
Please let me know if and when you do this.
Thank you very much for your consideration.
________________________________
From:
Sent: Tue 10/14/2008 11:41 AM
To: Shop DSN Customer Service
Subject: Re:
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From:
Date: Tue, Oct 14, 2008 at 1:11 PM
To: Shop DSN Customer Service <****@****>
I was told yesterday that the package would be shipped yesterday and now you won't be able to ship it until Thurs? You have my money and you can accept payment but you can't ship it? You should have told me that when you sent an email about payment or even Ebay.
I am sorry too but I will not take any action until I know my item has shipped.
I am in NJ so the item will prob get to me overnight anyway.
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From:
Date: Tue, Oct 14, 2008 at 5:49 PM
To: Shop DSN Customer Service <****@****>
Please guarantee that it will be shipped on Thurs with the item you promise and I will post the follow up.
I've given it some thought and I cannot penalize you for a religious holiday.
Thanks
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From: Shop DSN Customer Service <****@****>
Date: Tue, Oct 14, 2008 at 5:58 PM
To:
Thank you for your understanding.
I guarantee that your package will be shipped on Thursday and I will include the battery and expedite the shipping.
It would mean alot if you could leave a follow up.
Thank you
Sent: Tue 10/14/2008 4:49 PM
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From:
Date: Thu, Oct 16, 2008 at 11:31 AM
To: Shop DSN Customer Service <****@****>
Hello,
Can you please let me of you've shipped the package yet?
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From:
Date: Thu, Oct 16, 2008 at 2:37 PM
To: Shop DSN Customer Service <****@****>
Hello?
When will I be getting the tracking number?
You guaranteed that it would ship today but I still have not received anything.
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From:
Date: Fri, Oct 17, 2008 at 12:42 PM
To: Shop DSN Customer Service <****@****>
I just got the tracking number and it states that the package wasn't even picked up yet! What is going on? You guaranteed that it would ship yesterday and that I would get it today as you sent it in expedite. I don't even see that it is an expedited shipment.
You do not do what you promise and this experience has been horrible. I also found out that the battery that you said would be included is not even included in the shipment.
What are the chances you actually sending the additional battery?
I will be reporting the violations to ebay and provide them the timeline of our conversations and you false promises. I will also report how you communicate outside of ebay and bribe your customers to leave positive feedback."
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