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2010-10-01
1/5
"I originally sent my two Segway NiMh batteries to Battery Refill on 02-04-10 and I paid them $724 (via PayPal)on 03-01-10. I received my "refreshed" batteries on 03-11-10. I installed them and they seemed to work OK. When you ride a Segway, you never see the front of the Segway. I only ride the Segway on sidewalks and go about 1 mile a day. The unit has never been abused. On 07-08-10, a neighbor (standing in front of the Segway) noticed the cover on the front battery was "hanging down". It may have been hanging down for weeks, and weeks, without me knowing about the matter. I had not used the machine because I was on vacation for 4 weeks. I called Battery Refill and they told me to re-glue the cover to see if that would work.....It did not.They did not glue the batteries properly. I shipped the batteries back to them on 08-04-10 and they received them on 08-10-10. They did not ship them to me until 09-17-10 and I received them on 09-24-10. I sent several inquiry emails checking on the status. I finally received them on 09-23-10. I charged, and discharged, them three times (as instructed) and they worked good for one day. After several attempts to charge them, I took the Segway, with batteries attached, to a Segway dealer...30 miles away. He discovered one of the newly "refreshed" batteries was defective. He said the batteries "rattled" when shaken, and that should not happen. He said the "cells" were not installed properly. I purchased two new batteries from the dealer so I could ride after months and months. Battery Refill now says my 30 day money back guarantee has been voided and they refuse to reimburse me. The original "refills" were defective and the second refill only lasted one day. They have been slow to respond on the batteries' status and slow in answering emails. I would not recommend this company to anyone. Save your money and deal with a reputable company or buy new ones."
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