- STORE REVIEWS
- PRODUCT REVIEWS
2013-06-24
1/5
"I ordered a motherboard for a Dell Studio 1458 laptop, but the motherboard I received was not for that model of laptop. I tried calling their customer service to see why they had sent me the wrong board, and I had to call 8 times periodically throughout a normal business day to reach someone. When I finally got to speak to someone they told me their sales/purchasing person would call me back. I never received a call, and had to try again the next day.
I finally got to speak to someone named Mary, and she told me she didn't have an answer as to why I received the wrong board. She told me she would call me the next day with an answer, but she sent me an e-mail, instead. In the e-mail she told me that because the possibility exists that I could have taken the motherboard out of the packaging and damaged it they could not swap it out for the board I ordered. Are you kidding me?! You send me a product I didn't order and then say, "too bad!" They apparently do not have what I originally ordered in stock, either.
I would dispute the charge on my card, but I paid through Paypal, so that doesn't seem to be an option.
I'm out $265 because of these people, and I'm stuck having to try and sell this thing on Ebay. Do not ever do business with these people. You will regret it."
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