- STORE REVIEWS
- PRODUCT REVIEWS
2005-01-07
2/5
"I ordered early early morning on 1/3/05. They took the full 48 hours to process my order, but wait thats not all now it had to be submitted to the shipping center for processing. That takes an additional 48-72 hours they don't bother telling you about.
Even though they have live chat which I was able to get someone 2 out of 3 times they really only know as much as you know. Which doesn't help you at all.
It's 1/7/05 with no real proof my item has been shipped yet.
The problem I have with slow and unreliable merchants is when a cancellation, return, RMA, or anything requiring their assistant. It will be a hassle and a long process. We are dealing with computer parts and high service is of an importants.
I may change my review if they get their act together and give me my tracking number."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Overall customer service
Customer service being easy to reach
Customer service making decisions on their own
Overall web site
Web site reliability
Web site being easy to use
Speed of web site
