- STORE REVIEWS
- PRODUCT REVIEWS
2009-09-24
1/5
"I had seen all the good reviews for PCBAY and found that they had the router that I had been looking for in a refurbished model for a substantial savings. I ordered the router and received it quickly. I did not have the opportunity to immediately set it up but when I did I discovered that the unit was defective. I called and got a return authorization and had to pay the return shipping costs. I was then contacted and advised that they would replace the unit or refund my money. I was really hesitant about ordering another unit for fear that it too might be defective. I mean the return cost $12 and many of those would far outweigh the savings.
I was advised that there would be a restocking charge even though the unit was defective should I not want the replacement. I did not think that under the circumstances that I should be charged a restocking fee but they felt differently.
They might be ok for new products but I am very hesitant of refurbished from them."
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