- STORE REVIEWS
- PRODUCT REVIEWS
2010-05-23
1/5
"CSN “In-stock” rug shipment delayed twice, 40 days late.
When I shopped for this rug on April 7, 2010, the inventory status shown on the CSN web site was unclear, neither "in stock" nor "out of stock". Because of this, I telephoned CSN customer service to find out if the rug was in stock. The customer service agent said the supplier thinks it is in stock, and he (CSN) will call me back when the supplier verifies for certain that it is in stock. That evening he called back and said that the rug I wanted was in stock and it would ship in two days. I placed the order on the CSN web site that same evening.
On April 12th I received an email from CSN informing me that, unfortunately, the shipment would be delayed until April 30. Since I was very unhappy about the delay after receiving assurance from CSN that the rug was in stock, I called customer service again. The customer service agent said she would see if she could do anything to expedite my order, and she would contact me with the results. I never heard from her again.
On May 3rd, the next business day after the delayed ship date of April 30, I received emails informing me that CSN was checking the status and that the ship date would now be delayed further to May 18.
The May 18 ship date was unacceptable. I cancelled my order. The merchant confirmed the cancellation and did not charge my credit card."
Detailed Ratings
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
1/5
"Avalon Tronix (a.k.a. Avalon Gadgets and Foto-Tronix) deceptively sold me an Auto/Road GPS unit that they described as "new" but was actually a refurbished unit. I have since found similar complaints on this and other consumer websites. I shopped for a Garmin "nuvi 1350t" automobile road trip GPS navigation device on an on-line shopping site. The site compared merchants with ratings and prices, and indicated which products were new and which were refurbished. The refurbished units had the lowest prices, but I was looking to buy a new unit. The merchant, Avalon Tronix, had icons indicating customer review participation and favorable customer ratings with the on-line shopping site. Their product listing read “Brand New” and had a good price for that model. When I clicked on “go to store” the Avalon Tronix web site opened and also described the unit as "new." I purchased it, and my email purchase confirmation described it as new.
When I received the unit it was packed in the manufacturer’s sturdy box, which fit snugly inside a FedEx box. Oddly, the last two letters of the model number on the manufacturer’s box were covered with tape. It appeared to me that the tape was placed there with no other purpose than to hide the letters. The tape did not cover any seams in the box. I peeled back the tape and read the letters through the paper that pulled off on the backside of the tape. The letters were "N.O." I was suspicious.
I called the manufacturer and gave them the serial number of my unit. Customer Service informed me that my unit was not new, it was Newly Overhauled, and merchants use the term “refurbished” to describe it. I learned that Avalon Tronix sold me a refurbished GPS while representing it as “brand new” and "new."
I see that Avalon Tronics removed the record of my purchase from my account information on their web site. Still, I have their e-mails, purchase documentation and shipping records.
I had relied on an on-line shopping site’s high merchant rating for Avalon Tronix to indicate that it was safe to buy from them. After discovering the merchant’s deception, I researched them further on the Internet. I found reports that Avalon Tronix operating under that name and various similar names has been scamming its customers the same way since at least 2004. Current websites include www.AvalonTronix.com, www.AvalonGadgets.com and www.Foto-Tronix.com.
Update: The on-line shopping site, where I first found the listing for the GPS sold by AvalonTronix.com, responded to my e-mail complaint against AvalonTronix. Per their reply, they have closed AvalonTronix's account (on the shopping site) as of 05/28/2010 due to customer complaints. AvalonTronix continues to operate on their own web site."
Detailed Ratings
Likelihood of customers making future purchases
Overall product shipping and delivery process
2005-10-04
5/5
"I purchased two 128MB memory modules for my 5-year-old PC.
MemorySuppliers.com provided a very detailed description of their product so
I could confidently compare it to my computer manufacturer's memory
specifications. They e-mailed the USPS tracking number, but delivery was so
quick the parcel arrived before I even found time to check delivery status.
I installed the memory using my computer manufacturer's instructions but at
half of their price. It was plug and play, the PC recognized it and it
solved my low-memory problem."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Favorite Stores
1953 reviews
Least Favorite Stores
12 reviews
