- STORE REVIEWS
- PRODUCT REVIEWS
2012-10-01
1/5
"Be aware that Lenovo web store shows projected ship dates that have no basis in reality and they don't seem to be able to accurately predict when an item will ship.
Ordered a USB external monitor LT1421 8/30 and got a projected ship date of 9/4. Then for an entire month I would get new ship dates of 3-4 days in the future as prior ship dates passed. Calling customer service, they would just offer to "talk to the supply chain" and "give my order the highest priority". Meanwhile the item still showed on the web site with a projected ship date of 3-4 days in the future, but in reality was out of stock (apparently).
I went to an on-line seller via Amazon which had the item in stock and for only slighly more money (because I could not use my Lenovo new buyer 10% coupon) the item shipped in 1 day.
I was only buying an accessory, but judging from the fact that they cannot seem to track stock status or shipping on a simple item, I would never buy anything from them, particulary a laptop as that is a more complex process of assembling components (possibly) and tracking delivery of a customized product. I'd buy (as my company does) from a reseller which can actually manage to show you stock status and a real projected ship date."
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