- STORE REVIEWS
- PRODUCT REVIEWS
2012-11-15
1/5
"When I was searching for a good laptop using reviews, Lenovo seemed to have it all and was listed as like #3 on the website that I had seen. Their Customer Service was said to be incredible. I REALLY liked their keyboard and with the reviews, I paid the extra money to buy the G770 which was already outdated in a year with another one replacing it but at almost twice the cost....
Within two hours of receiving it and using it, I kept getting a blue screen and it kept rebooting. I called Customer Service to see what they recommended and I was told that they could definitely fix the problem - it would cost me $150 to talk to support and resolve the issue. I reminded them that it was only 3 hours old and that I wouldnt be paying $150 - also told them that I had bought two Dells previously. He did say that - "we are not HP or Dell". I hung up and resolved the issue w/in 24 hours of having to post on websites for help - it is a good thing I still had my old Dell tower so I could fix my own problem.
I had learned also that when I entered my serial number on Lenovos hotline, it was out of warantee. I called back about a month after getting the Lenovo and asked about that. It seems that I could register by replying to an email they would send me and by attaching the original receipt showing the date of purchase - otherwise, it was only under warrantee from like the first of the year and I bought it in August. I replied to the email that I received and attached a scanned copy of the receipt. I also asked for confirmation that it was received and that I was all set. Got no response. I then emailed again asking the same thing; no response. Another month went by, sent another email, no response.
Lenovo can be sure that I will NOT buy another Lenovo and I would hope that others don't. In looking for a site where I could review Lenovo, I found FAR more COMPLAINTS and disatisfaction with Lenovo than anything good noted. Where the heck the original website that I found that indicated Lenovo Customer Support was one of the best out there, it is really the opposite.
Don't buy a Lenovo unless you have no other choice."
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