- STORE REVIEWS
- PRODUCT REVIEWS
2017-03-10
1/5
TERRIBLE COMPANY, TERRIBLE PRODUCTS, AVOID AT ALL COSTS
"I purchased an 11-piece queen bedding set for my bedroom. It was supposed to be a 500-TC cotton set. I received a "Shrek Green" clump of fabric with disgusting, wrinkly polyester sheets. On top of that, the sheets did not fit my bed, and they were about two times the size of the bedspread. I immediately neatly packed up the item (unwashed, unused, with tags attached) and contacted the seller.
"Message:
Hello, I purchased this item and I would like to return it. The colors of this item are not true to the image offered online. The comforter is far too small for my bed while the sheets are way too large. There may have been a mistake in the packaging process. Please send me a prepaid shipping label so I can return this item. Thank you."
After they received the item by mail, the seller responded:
"We have received your return package, however the tags have been removed, and we can not accept the item in that condition. As stated on our return policy the items must be unused, unwashed, in resalable condition to qualify for a full refund. We are only able to issue a refund of 50%, if we do not hear back within 5 business days; we will assume that you agree with the partial refund."
I responded
"The item has been returned with all the original tags attached, even the inserts on the sheet set have been put back. It is unwashed and unused. It was folded back neatly into its packaging after it was opened as it was not the size it stated on the website. Please refund me the entire purchase price, as per your guarantee. "
They responded
"Unfortunately we can not issue a full refund for the returned items, as the tags have been removed from the decorative cushions. The item must be in original condition to be accepted for a full refund. We can only issue a 50% refund for an item in this condition."
The item was in my possession for a grand total of 4 days, where 3.9 days accounted for me waiting on their shipping label. The item was packaged back into its container as soon as I took it out.
DO NOT BUY FROM THIS SELLER. THIS IS A SCAM WEBSITE. THEIR PRODUCTS ARE TERRIBLE QUALITY AND THEY DO NOT ACCEPT RETURNS. AVOID AT ALL COSTS."
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