"I received an empty package and when I contacted them for refund or replacement. They did not accept their mistake and in turn, they filed damage claim with UPS. Really? This claim is beyond my understanding. Well assuming that its your process, but still why do I have to wait for my replacement or refund if its not my fault. They could have filed the claim and meanwhile sent me my replacement. But instead, they choose to make me wait for 5 days and still nothing convincing from their end."