"WHAT A BUNCH OF ASS HOLES!!!!!!!!!!!!!! i tried to return a COMPLETELY defectve hp laptop. The tv tuner did not work, the dvd burner did not work properly, AND the system would constantly crash. I had to call hp 3 times to request a return because NOONE ever came to pick it up. I just finished calling hp for the third time and was garunteed that they would come next business day. i fucking doubt it. hp can go fuck them selves."