nitram

STORE REVIEWS
PRODUCT REVIEWS

2003-03-26

5/5

"Web store has decent, but not huge, selection of quality fishing and related outdoor equipment. The Scotty 1101 downriggers I had purchased, were a good price, coupled with the CAN/US exchange rate and no sales tax, beat any other price I could find. Shipping charges from Canada were very reasonable, considering the package size. Gone Fishin Shop currently does not have on-line order tracking, but their e-mail Customer Service (did not try their phone CS), was very prompt and informative. Packages arrived close to the time-frame stated. Very satisfied. I would not hesitate to purchase from them again."

Detailed Ratings

Overall quality of the company

Pricing of products and services

Value the company offers

Is committed to quality products and services

Is trustworthy

Is easy to do business with

Is consumer focused

Likelihood of customers making future purchases

Likelihood of customer recommendations

Overall product shipping and delivery process

Delivering products on-time

Being updated on the exact date the delivery was sent

Delivering products damage free

Ease of checking delivery status

Variety of brands and products offered

Overall quality of ordering process

Ability to determine if a product was in-stock real time

Ease of ordering online

Ease of checking order status

Overall technical support

Being easy to reach

Being knowledgeable

Overall customer service

Customer service being easy to reach

Customer service being knowledgeable

Overall web site

Speed of web site

Web site being easy to use

Web site reliability

Office Max

2002-11-06

1/5

"The OfficeMax on-line price match "guarantee" of probably fine for rubber bands, but don't even think about requesting a price match on a digital camera, if it it more that a couple of bucks. OfficMax mis-quoted their PM policy several times and even made up excuses about not price matching Nikons, which is not stated in their (published)PM policies. Although the item was $250 difference on a $1200 camera, They should have done the right thing and honor a valid competing request. They did not. Avoid this unesessary hassle."