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2022-09-12
1/5
Won't get my business again
"Ordered XL color and black 9 piece set end of 2021. Recently needed to replace my black ink. Home HP printer, minimal usage. Opened the cartridge and black in dripped out all over me, my desk and papers. Same thing happened again with the other two. I took picture, they replaced order. Upon receipt, I realized that I had mixed up the numbers of 920 vs. 902 and so I sent the replacement cartridges back PLUS the ones from the original order, less the three leaking ones. I next day shipped back as they couldn't offer me a credit until the items were returned (fair enough) It took over a week and a half for shipping to acknowledge receipt although product was received the next day (documented). Today, they called me to say that instead of refunding me the $44.29 from the original purchase, the somehow calculated $8 credit although I had returned ALL of the products less the defective ones plus the shipping. Looks like I'm out my time and money. Beware!"
