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2024-07-03
1/5
The demise of LD Products
"Until this June this company had been great: HAD been great. Ordered toner on 6/7/24, no shipping notice by 6/12 or 13 so I called them. CS agent advised they were out of stock and wouldn't receive any for 4-6 weeks so I told him to cancel the order which he said he did. 6/22 i get an email with shipping information (note I needed the toner so I could print handouts my class the week prior and had to purchase toner elsewhere), and received the package by USPS (no longer FedEx or UPS) on 6/27.
I again called CS on the 27th or 28th and they apologized and said they would send a shipping label in a couple days. It is now 7/3/24 and I just got off the phone with another CS agent who promised she would get the label out to me. This one actually spoke decent English. I asked to speak to a supervisor and waited on hold for about 10-12 minutes and she told me she couldn't find one available. I ended the call.
I would like my money back for the cancelled order, but doubt I am ever going to see it, nor the shipping label.
Don't know what happened to this company but suspect they moved most of their operations out of the U.S. and it shows. Regardless of the outcome with LD, I will Never recommend them Nor will I ever knowingly do business with them again. I would give them a negative 1 (-1) if it were available."
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2010-09-02
1/5
"Since early 2006 I have purchased their video cards. I am a gamer and build powerful systems that need the best cards. Because they were built for speed and gaming they were subject to heat. Occasionally a card failed.
These folks honored their warranty (Lifetime) without question or hesitation. I would have continued to buy their product(s) for a long time.
Unfortunately they have gone out of business. The RMA of this review was cancelled.
Now, I would give them more stars, but they had to have known the end was near when I called for the RMA at the very end of July/1st of August. They should have denied the RMA with an explanation.
Follow up phone number was to an automobile insurance company?!
Now that is B.S."
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