- STORE REVIEWS
- PRODUCT REVIEWS
2003-01-23
2/5
"Customer service is extremely poor. I sent them over three emails in regards to my purchase over a week ago and still have not received a reply back. The products that they sell are excellent. I ordered a Microsoft Intellimouse Explorer through them and received it when guaranteed but my inquiries have not been answered. Bottom line, great prices, but horrible customer service."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Overall product shipping and delivery process
2003-01-14
5/5
"Although it took a while for my RAM to get here I am extremely happy with the product. I bought 512 MB of PC 133 RAM from 1st Choice Memory for only $32. The packaging was excellent, it came in a small package inside an anti-static bag sandwiched in between two foam pads. When I had to deal with customer service they were extremely helpful, courteous, and highly professional.
When I finally received my RAM it was brand new. I will definitely do business with this company again in the future."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall technical support
Resolving problems
Being easy to reach
Making decisions on their own
Being trustworthy
Being knowledgeable
Overall customer service
Customer service resolving problems
Customer service being knowledgeable
Customer service being easy to reach
Customer service being trustworthy
Customer service making decisions on their own
Overall web site
Speed of web site
Web site being easy to use
Web site reliability
2003-01-09
3/5
"I ordered a Creative Labs Sound Blaster Live on December 28, 2002 from Upgrade Center, Inc and the website stated it would ship within two-to-three business days. It has been over a week and still no sound card. I have sent them an e-mail asking if there was a problem with my order and no answer yet. I received an e-mail from them saying that my order was shipped but when I go to track my parcel it states: “The U.S. Postal Service was electronically notified by the shipper or shipping partner on January 05, 2003 to expect your package for mailing. Status is updated every evening. Please check again later.” I received this message a few days ago and still no sound card. I like their prices but their customer service is poor. It would be really nice to have my order when they promise it and for it to be via the carrier that they state it would because the last time that I checked the USPS is not UPS.
I am very disappointed with their customer support and shipping methods."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall technical support
Being knowledgeable
Being easy to reach
Being trustworthy
Making decisions on their own
Resolving problems
Overall customer service
Customer service resolving problems
Customer service making decisions on their own
Customer service being easy to reach
Customer service being knowledgeable
Customer service being trustworthy
Overall web site
Web site reliability
Speed of web site
Web site being easy to use
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