- STORE REVIEWS
- PRODUCT REVIEWS
2008-07-28
5/5
"Free shipping but only average shipping speed, good packaging, no real problems. While I was immediately emailed an order confirmation, I was never emailed a tracking number (perhaps if I had called I could have requested one?). None-the-less, I can't complain."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
2008-07-27
5/5
"Everything as expected. I placed my order early in the morning and it was shipped out the same day. UPS took an average amount of time to deliver the package."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
2008-07-27
5/5
"My order was simple and arrived quickly and as expected. The website could use some streamlining, but I can't complain about the results."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
2008-07-24
5/5
"Good prices, prompt and courteous communication, and faster-than-expected shipping.
I ordered two items -- a band and an extra buckle -- and the latter was unexpectedly out of stock. I was contacted by Mr. Winslow the next business day and asked how to proceed. I chose to have the unavailable item refunded, which was handled very quickly. In addition, a complementary buckle similar to the one I had selected was included in the order at no charge. Despite the delay, I received my order in two days; more than quickly enough in my opinion."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
2006-12-29
5/5
"I needed a new CPU fan for a notebook of a relative. Put simply, this store had the part in-stock with one of the lowest prices and offered plenty of choices for shipping (USPS is a definite favorite of mine; I ordered Tuesday morning and the package was here on Thursday).
My own laptop could use a new keyboard, I think I know where I'll be getting it already. I really couldn't be happier."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
2006-07-28
5/5
"Shopping around for a plunge router I ended up selecting a specific model I liked most. Given the size of the box it comes in, finding a good deal on shipping that's also timely lead me to make my first order from Coastal Tool. While they carry a relatively small selection of different models compared to the huge online resellers, they had the one I wanted (at one of the better prices I ran into) and they fit my fair shipping criteria more than anyone else.
The package handling was very well done (the case was inside its retail box inside of a slightly bigger box padded lots of packing peanuts) and arrived in a timely manner with exactly what I ordered. I was emailed a tracking number the day the item shipped."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall web site
Web site being easy to use
Web site reliability
Speed of web site
2006-06-17
5/5
"At the moment I am a single-time-customer, I hope to change that.
While trying to find a store that actually carried a specific CPU heatsink/fan combo when I happened across Frozen CPU during a sale near mid-night of the last day. That sale and the fact that they had the item in stock (unlike the manufacturer-direct source) convinced me to order that part and another (the other on a whim).
The items shipped the next day and arrived at my doorstep two days later. Shipping was on time, packaging was just good, and I'm completely satisfied and, as mentioned, am shortly to become a second-time-customer."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Overall web site
Web site reliability
Web site being easy to use
Speed of web site
16 - 22 of 22 reviews
Favorite Stores
3 reviews
1 review
5 reviews
8 reviews
28 reviews
