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2023-01-04
1/5
Customer Service ****
"I bought a few plates based on their description on the website. When I received them, they turned out to be NOT microwave-safe as said on the bottom of the plates. According to their draconian return policy, even though it is clearly their mistake omitting to state this basic fact in the product description, I was required to pay for shipping it back to them. The product arrived in a box 3-4 times the size of the product. While I appreciated the thorough packing, returning a box of that size costs at least as much as what I paid for the product. Customer Service was condescending trying to shift the blame on me. It also didn't matter that I was a repeat customer. I'll donate the plates to a charity and will never deal with these penny-pinchers again."
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