- STORE REVIEWS
- PRODUCT REVIEWS
2013-06-20
4/5
"I have had 8 transactions with uBid since 2010. Most were computers/laptops. I was very satisfied until recently. Ubid states they are a certified Windows OS reseller for refurbished computers. I purchased a Dell Latitude E6400 Laptop PC - Intel Core2 Duo 2.26Ghz Windows 7 on 12/20/2011. It failed to operate properly on 3/26/2013 and the software requested the Certificate of Authenticity (COA) 25 character key code. According to Windows, it is required to be either on a label attached to the laptop, in documentation shipped with the product or in an e-mail from the certified reseller. It was not. I contacted Ubid for the key code on 3/26/13, and seven more times after. They requested photos of the laptop labels, which I provided. They sent a key code but the laptop OS wouldn't accept it. I contacted them with this information on 4/12/13, then again on 5/13/13. Each time I followed
their e-mail instructions and included necessary information in the e-mail subject line. They ignored both of these e-mails and did not reply. This laptop is of no value to me without the Certificate of authenticity for the Windows Operating System. Buyer beware!!
Update: After posting this and other negative ratings, UBID requested I return the laptop. They corrected the problem quickly and completely."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
