- STORE REVIEWS
- PRODUCT REVIEWS
2020-01-08
1/5
Terrible Service
"My order showed item in stock and would ship within 7 days. Four days later I receive a reply to my status inquiry that it was on back order and a ship date wasn't available. I asked for cancellation. The Cust. Rep. couldn't provide confirmation that it would be cancelled. She explained it was a third party doing the shipping and that she sent them an email request to cancel. I asked for the third party's contact info. so I could cancel it myself, but couldn't get it. Then she said she was going to get her supervisor on the phone to confirm the cancellation and that's when she either hung up or the call dropped. There is no email address to communicate directly only a form, so tracking communication is impossible. The number they have listed with american express is bogus, belongs to a person in NY, who said had no connection with the company. I am trying to cancel through PayPal or AExpress at this point."
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