- STORE REVIEWS
- PRODUCT REVIEWS
2006-08-31
5/5
"I located a scarce item on their website (Lenovo Advanced Mini Dock for Thinkpad T60). No one else had it, so I put in the order. I called to verify availability and they called right back and confirmed shipment. Ordered Sunday, item received Wednesday (UPS Ground). Great job!!"
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
2006-06-30
5/5
"While shopping for a killer deal on a Canon digital camera, a coworker recommended this Ebay store. They had the best package deal (camera, memory card, battery, etc.) for the model I wanted. I purchsed through a Buy-it-now, then they e-mailed me requesting that I call to provide my CC number. Very courteous and thorough, with no request to buy additional items. The item shipped quickly (<3 days). Right away, we discovered the camera was defective (bad CC pixels). We called, shipped the item back and a replacement was sent the next day. Every person I spoke to was courteous and professional. I will definitely shop there again and recommend them to others."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Overall technical support
Being trustworthy
Making decisions on their own
Being easy to reach
Being knowledgeable
Resolving problems
Overall customer service
Customer service being knowledgeable
Customer service resolving problems
Customer service being easy to reach
Customer service being trustworthy
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
2006-03-27
5/5
"Competitive price, shipped quickly, well packed and item was exactly as ordered. This vendor lived up to the rating I previewed on Resellerratings.com."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Overall web site
Speed of web site
Web site reliability
Web site being easy to use
2006-01-16
0/5
""
Detailed Ratings
Pricing of products and services
Value the company offers
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
2/5
"Ordered a 10-pk of DVD+RW media. The price was competitive ($17.40) but shipping was steep ($6.89 for UPS ground). I never received an e-mail confirmation of my order, as had been promised. I e-mailed customer support to confirm the order but they did not respond. I called the number provided on the website, but the number does not go through. The order was received one week later (2/16). Unlikely that I would purchase there again. There are plenty of other places that actually respond to customers. Apparently, this is not one of them."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Overall technical support
Overall customer service
Customer service being easy to reach
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Customer service resolving problems
Overall web site
Web site reliability
Web site being easy to use
Speed of web site
2003-12-26
5/5
"Ordered speakers on Tuesday, Dec. 23, with free overnight shipping and they arrived the next day as promised (JIT for Xmas). Also ordered some Grado headphones earlier in the month. Called customer service to discuss the headphones prior to purchase and they were very helpful."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
2003-12-15
5/5
"My experience with Dell has been very positive. I've personally bought two systems and a couple upgrades from them, and my last two business machines have been Dells. The last system we purchased was a Dimension 4550. It has performed flawlessly. The Dimension 4100 I got a few years ago has only needed a DVD drive replacement (next day, as advertised).
Yes, they do pre-load a lot of junkware, easily remedied by a clean installation of the OS. Dell always supplies a normal Windows OEM disc, as well as discs for all pre-loaded software. Their support web site is second to none, with constant driver and software updates. Their Dell|Talk user forum is a treasure trove of information on every topic from problems to upgrades. I personally have only called Dell tech support once, when re-loading Windows (to get help loading drivers in the correct order). I was fortunate enough to get an American and he was extremely helpful and knowledgeable.
I recommend Dell to others often, and in the vast majority of cases, the feedback from those individuals about their purchasing and computing experience has been positive. I'm not sure why the ResellerRatings.com rating for Dell is so low, since computer magazines that do these surveys professionally have consistently rated Dell at or near the top of the major manufacturers. I cannot speak to the notion that Dell is slipping of late, since I haven't had a serious enough problem to warrant a call to tech support. Perhaps if that happens, I'll come back and update this review."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall technical support
Resolving problems
Being easy to reach
Being knowledgeable
Being trustworthy
Making decisions on their own
Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
Customer service resolving problems
Customer service making decisions on their own
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Web site being easy to use
Speed of web site
2003-07-08
5/5
"Found a deal on Techbargains for the Warcraft III expansion set (Frozen Throne) for $27 with free priority mail shipping. Ordered on Wednesday and received Thursday. Can't beat the combination of a great price and fast shipping!"
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
2003-03-04
5/5
"Ordered a Startech Slotket (slot 1 to socket 370 converter) and CPU fan. Good prices, reasonable S&H (but not free) and fast shipping. The Slotket as it turned out was incompatible (not their fault), so I decided to return it. The RMA process was very easy, just go to the site, enter the requested information and they assign the RMA #, then mailed it back."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
2003-03-04
5/5
"Ordered a "Super Slocket III", as they seemed to be one of the few vendors that still carry them. They had a good price and ordering was straight-forward, although $5 in S&H for a $5 item is a bit stiff. Ordered Friday, received the following Thursday. And it works!!"
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
2003-03-04
5/5
"Great site, very easy to navigate, great prices and easy ordering process. Shipping was a standard price for three games, so I ordered one in addition to the one I went there to purchase."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
Favorite Stores
11 reviews
8489 reviews
5079 reviews
20 reviews
1691 reviews
