- STORE REVIEWS
- PRODUCT REVIEWS
2014-11-01
1/5
"We purchased a Baldwin sofa and Baldwin love seat from Ballard Design on 9/7/10 for $2474.93.
The support spring and frame gave out almost immediately- and we are not 300 pound people.
After much complaining, they were replaced in July 2012.
The structural problems occurred with the replacement items. And we have had to stuff many bed pillows under the sofa and Love seat pillows so we don't hurt our backs.
On 4/15/14 we complained again and asked for a refund or replacements. On 5/28/14 a Ms Tuttle of Ballard said they would do neither.
Being over 65 years old, I feel that Ballard Designs is taking advantage of senior citizens.
Stu and Diane Williams
Palm Harbor, Florida"
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