- STORE REVIEWS
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Updated on: 2021-10-09
1/5
Christopher and Banks is no longer great
"The C @ B store that I shopped at closed down. Bankrupt, I was told. On line shopping can be done. Ordered three tops on line, paid shipping. Took about a month to get my tops. One fit, One was huge, and one had a flaw. Called customer service. Had to deal with the most rude woman re: return of the flawed top. I had to literally tell her what was wrong with the top. Where it was located on the top, and what was wrong w/it. It was an unpleasant experience, and something I had never been through. She said I had to pay return shipping, and I would be credited for another on line purchase. Seriously. I asked if this was policy, and she nastily said, "Yes." No refund for shipping to or from! I paid $16.53 to U.S. postal to return this. She said I had to call back once I shipped the top. I called back the next day and spoke w/ a young man who was pleasant, but gave conflicting info. He said, I should have kept the top, and would be sent a replacement. I told him it made no sense as anyone could abuse that policy. He said I would probably not be reimbursed for my return shipping, so I asked to speak w/ his supervisor. He said someone would call back. I waited for several days, and called them to request the help of a supervisor who never called me. Another lady told me the supervisors were very busy, and someone would call back sooner or later. At this point, I really discovered C@B has gone to the dogs. Two more days went by and a supervisor called my phone which I was not available to answer and she left a brief message that she had called (this is getting crazy) and if I had anymore problems to call customer service. So, I had now gone full circle with no help and was back to where I started. So, for the fourth time, I called customer service and said I had missed the supervisors unscheduled phone call, and what do I do now.....I wanted my refund of $16.53. At this point another lady said she did not believe I would get my refund for return shipping of a flawed top, but I could email their customer service. I was totally blown away by the runaround and pathetic treatment by a once decent company. I was also told Homeshopping Network had bought out Christopher and Banks. Wow. This was insane. I next contacted customer service by email. I explained the rude treatment, the mixed instructions, the lack of policies followed, and I also discovered the first rude woman I had to deal with lied. There is no policy to return something and have to get online credit to purchase something. At this point, I simply wanted my money back and wash my hands of this pathetic company. I did receive a pleasant response that said I would not get a refund for shipping back the bad merchandise, but they would compensate me with a credit of $20 for an online purchase. Yep. Exciting. So, for anyone reading this lengthy blow by blow experience (of which I left out other details...too long) with Christopher and Banks, please save your money. Find a better company to do business with, it will save you so much time and of course your money."
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