"I purchased a Nikon D300 camera and paid $399.99 for an extended 5 year warranty. The warranty has since closed and I called to request a refund for the warranty. Mark referred me to the new warranty company which will not pay for yearly cleanings that I paid for. I have requested a refund of the $399.99 and Mark said I could not and will not get it back- He also said that I did not know what I was talking about. He was rude to me on the phone. I will tell everyone about your poor customer service and encourage everyone not to buy from you. I will also contact the NY State Attorney will file a formal complaint. Your company certainly took my money and now are not honoring what I paid for. It is YOUR responsibility to either honor the warranty or refund me."