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2022-08-15
5/5
Years of great customer service
"We have been ordering from Replacements since they were on paper only, completing several sets of china and crystal. This time I misspoke in an email when they notified me a couple items were no longer available. (I had waited a couple months to order.) I received emails over the weekend notifying me they had shipped what I had mistakenly requested. I belatedly replied to Juliana expecting to go through the typical problems with back-and-forth, returns, etc. encountered with just about everyone's customer service. Monday she replied they understood and had corrected and shipped the correct order. Yay!
P.S. They have the best website ever!"
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