- STORE REVIEWS
- PRODUCT REVIEWS
2004-02-02
1/5
"Complaint to Priceler
When I checked my account two weeks ago, I found an unknown company charged me $341.99. Then I was very amazed because I had no idea about it. So I checked it out from the charge company, i.e. the PriceT4Less. I made a call to this company. They said they charged me because I bought a digital camera from them. But I remembered I never bought any camera from the PriceT4less.
So I had to check all order information from the shopping recorder. At last, according the amount I found out a suspectable company, i.e. Priceler. But I was sure that I had not verified that order successfully because it is too hard. The verification mail said I must verify in two weeks, and then I give up. They never send me more information. Hence I place another order and verify successfully. Although I think it’s impossible, I still make a call to them.
First I got a man, I told him what happened to me. He didn’t tell me the reason, and only asked my ZIP code, he said he would cancel that order and sent me a notice mail. After two days, I never got an email for notice. Then I made a call again. This time I got a lady. I said I wanted cancel the order and I gave her my order number directly. And I ask her whether the Price4Tless is the same company to the Priceler. She said they use the same account. At last, I know the charge company is the Priceler, and the PriceT4Less too.
But 8 days later I never get a full refund. I have to make a call again and again. The phone is so busy. I have to spend so much time to call them.
My complaint is that,
1. Why did you charge me when I have not verified my order successfully?
2. Why did not you cancel my order after you promise?
3. Why did not you send me an email to notify me when you charged me?
4. Why did not you give me a full refund after so long time?
I don’t know the reason. But the experience shopping in your website is very unhappy. I will never shop anything from your website again.
People should be careful to that company. They are not creditable."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Resolving problems
Making decisions on their own
Being easy to reach
Being trustworthy
Being knowledgeable
Overall customer service
Customer service being trustworthy
Customer service making decisions on their own
Customer service being easy to reach
Customer service being knowledgeable
Customer service resolving problems
Overall web site
Speed of web site
Web site reliability
Web site being easy to use
