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2017-08-13
1/5
Bad Customer service and I MISSED my tour because of VIATOR
"PLEASE READ THIS BEFORE YOU BOOK WITH VIATOR! What a HUGE mistake! We booked a tour for the Vatican. A few days before the tour “they said that they sent me an email that the tour was pushed up one hour” I did not receive the email and MISSED the tour! Not only that, I learned that Viator is a THIRD PARTY TOUR COMPANY! That means I paid a middle man when I could of paid someone directly and got better service and a guarantee that I would not be taken advantage of. I should of gone directly to CITYWONDERS or any other tour company that has an office right outside of the Vatican. I contacted Viator on three separate occasions asking for my money back…each time they sent me on a wild goose chase and an email rejecting my request. I lost my money on a company that DOES NOT PUT CUSTOMERS FIRST! So I am passing on my life lesson to you. GO SOME PLACE ELSE AND SAVE YOUR MONEY, TIME AND FRUSTRATION!"
