- STORE REVIEWS
- PRODUCT REVIEWS
2023-08-25
1/5
Subscription Policy is a Scam
"NEVER have I cancelled a monthly subscription and not been able to use the service for the remainder of the month I'd already paid for. UNTIL JustAnswer.com. Horrified. I had need of a quick answer, saw the offer for a $1 answer on the website, hit a couple buttons on PayPal and suddenly was charged $55. OK, bad enough, but I figured I didn't read some fine print, I'd take my lumps and cancel. Got the answer I needed (it was helpful) and went to cancel. And they're GONE! WHAT??! I called customer service (after several attempts to find a good number; many of the links on their site don't work) and he told me once you cancel, you cancel. WOW. What a scam. Spread the word to AVOID THIS BUSINESS."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Product Returns/Refunds/Exchanges
JA-Support from JustAnswer.com has responded
Posted Aug-26-2023We're sorry for any confusion with the membership offer & frustration that you may have experienced in using the service.
If you send me an email with additional information about your issue, we're happy to take a look at your account and work to address any outstanding concerns.
I'm looking forward to your response!
Best regards,
Angela, JA Customer Care AngelaWS@justanswer.com 800-808-0645 ext. 28