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2012-04-02
1/5
"I really wish I had read reviews on WAE+ before I placed an order with them; I certainly would have thought otherwise. My order was for an item, which was in stock, and to ensure it was delivered by the date I required, I opted to pay £5.95 extra for the 3 – 5 business day delivery. I watched the order sitting in a status of “Awaiting Fulfilment” as the last day it should have been delivered came and went. I eventually, and it took quite a number of attempts, spoke to someone on the phone and was told that they couldn’t get hold of despatch to find out what the delay was but would phone me later that afternoon with the answer. That phone call was never made.
I have tried again to get hold of them by phone but to no avail. I sent an email to their “fast response team” in the morning around 10:30am and heard nothing back all day. It is quite amazing that in the current climate a company dares to try and get away with such appalling customer service. However, I'm not so sure this company worries too much about such things. I urge you all do a Google search on "We Are Electricals" and look at the first few pages of links. What you will discover within these links is that the directors of We Are Electricals Ltd are also directors of WAE+ (it's in the name). You will find numerous reported issues with both companies when it comes to receiving goods or giving refunds.
There are also links to an article in the Guardian plus a follow up, those links I have included below:
http://www.guardian.co.uk/money/2011/nov/18/we-are-electricals-laptop-refund
http://www.guardian.co.uk/money/2011/dec/02/we-are-electricals-negative-comments
You're probably looking at WAE+ because of the low prices they offer which is well and good, but whether you will actually receive the goods or a refund does seem questionable. I certainly wish I had been a bit more thorough when I was making my purchase.
It's clear there is a major problem with this company. Their trading practices are highly dubious at best.
I see that WAE+ are pretty quick at responding to negative reviews posted on this public site. I wonder if I will get a satisfactory response; something I'm unable to get by phone or email?"
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