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2019-07-15
1/5
I am fully disappointed with CARDPOOL and the way they conduct business!
"I am fully disappointed with CARDPOOL and the way they conduct business!
I base this on the following issues I had with them.
SLOW TRANSACTION PROCESSING
My first transaction was for a e-gift card and it took days to get delivered.
This is not standard practice for an e-transaction - they are usually immediate.
The idea that you need to wait 3 business days to get an e-giftcard is ridiculous and goes against an online business model.
IF YOU CAN NOT DELIVER BLAME THE CUSTOMER
So for my 2nd transaction I thought I would buy in advance (days before I would need the cards) and buy in bulk (2 gift cards) - and my order was cancelled due to a bogus 'risk assessment'. I contend that you did not have the inventory you listed on your website - and rather then fess up to your inventory issues - you cancelled the order and blamed it on me.
CANCEL ORDER AND DO NOT NOTIFY CUSTOMER
I never received an email notifying me that the order was cancelled. I discovered that my order was cancelled after not hearing from Cardpool for 2 days. I had to logon to my account and discovered that the transaction was cancelled.
I then had to email them to see what the issue was - and they gave me the excuse that 'risk assessment' cancelled the order.
There was no explanation of what the 'risk assessment' issue was.
I am not a 'risk assessment' in any way shape or form.
I purchase items online weekly and never have any issues.
ZERO CUSTOMER FEED BACK
I reached out to CARDPOOL to see what the 'risk assessment' was and try to work out the issue - and got zero response."
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