- STORE REVIEWS
- PRODUCT REVIEWS
2007-05-05
3/5
"I would like to advise people of an issue I had concerning a Maxtor (now Seagate) warranty hard drive replacement. The problem seems to be related to Seagate having recently acquired Maxtor and Seagate's corporate mentality.
I purchased a new Maxtor 200GB drive in early Feb and it seized up on Mar 30th. I called Seagate for warranty replacement. The Seagate rep was well-trained and professional. She gave me instructions for the return, which I shipped on April 6.
The Seagate website showed that my hard drive was not received as late as April 29. So I emailed Seagate customer support. Over 5 emails I received a series of policy statements that seemed to imply that I was in some way attempting to defraud Seagate of a new hard drive. The only option I was given was to provide "valid proof" from the carrier that the old drive had been received by Seagate. It soon became evident to me that Seagate customer service would not investigate if they had received my old hard drive - they just kept demanding "valid proof". A few phone calls down to their shipping dept would have saved me time and demonstrated good support, not much to ask for in my opinion.
I had used the USPS and, thankfully, my small town post office is friendly and helpful. The postmaster managed to provide me proof of delivery even though I had not purchased delivery confirmation (shame on me). I emailed a PDF from the USPS to Seagate demanding that the warranty replacement be shipped immediately. I received a replacement drive several days later.
What came of this is 1) it appears that Seagate has not fully transitioned the Maxtor merger, 2) Seagate relied on distrusting policy statements rather than customer assistance and 3) it was made clear that the burden of proof was entirely on me and that Seagate would not do anything internally to assist. My advice is to prepare for some issues as Maxtor is absorbed by Seagate, to expect big-company policy recitals and to be prepared to show evidence of receipt.
Also keep in mind that Seagate returns a refurbished hard drive of the same hard drive model ("if available") as a warranty replacement. It is clearly marked n the replacement hard drive that it is refurbished. Seems to me that Seagate should provide a new unit. But this refurb policy seems consistent with the second-class customer approach demonstrated by my recent experience with customer service."
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2007-01-07
5/5
"This was my first order from Crucial. A friend recommended them. Ordering was easy, although my 7 day order delay resulted in a price jump of $60 ($190 on Dec 14 and $250 on Dec 28 when I placed the order.) The DDR's did not work in my system despite my carefully following the motherboard manual. I called Crucial technical support and dealt with Mark. What I liked about Mark is that he didn't treat me like an idiot (and that he wasn't in India). He listened, thought it through and was knew his stuff. He suggested we cross ship a new pair. I found customer support very friendly and responsive. They overnighted a new pair - which I'm sure wasn't cheap for Crucial. And they provided a UPS return label via email - very professional and clean. All in all, it was the support that made me a happy customer and I'll likley use Cricial for all my memory needs in the future. When you buy from Crucial just keep in mind the price fluctuations. They do not seem to be price competitive, but I'll pay more to save time and hassle if things don't go smoothly at install. My expeience indicates that they will provide excellent, U.S. based, support that makes a big difference. If more companies understood the importance of support like Crucial seems too, they too would have a loyal following."
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2005-08-09
5/5
"Cyberguys is great. Excellent product selection. Lots of hard to find computer-related products. Excellent prices. Fast shipping. Carefully packaged. Non-gouging shipping rates. These people do such a good job that I want to order more stuff just to watch a merchant do it right time and again."
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2005-08-09
5/5
"I bought a ViewSonic VX910 LCD monitor from CompUSA but wanted to rate ViewSonic Corp on how well they handled the troubled $100 rebate. It was a two-$50 rebate situation. I followed the rebate instructions to the T. But www.wheresmyrebate.com rejected one $50 rebate and paid on the other. www.wheresmyrebate.com had a report on the rejected rebate that made me look like the greatest rebate scammer out there. I contacted www.wheresmyrebate.com and got no response at all. I then called ViewSonic and they opened a case. I received update emails, but didn't get the second rebate. I called back about a month ago. They had information that both rebates had been paid by wwww.wheresmyrebate, but paid on dates prior to my product purchase. We discussed it and the Rep said she would have the second $50 rebate sent out. It arrived a week later.
I admire ViewSonic for seeing this rebate situation through. All of the ViewSonic Reps trusted that I was telling the truth. ViewSonic must have reconginized the problems with wwww.wheresmyrebate because no one was argumentative with me. The full rebate was satisfied eventually. The LCD monitor is a good product and the company stands behind its rebate program. Needlessly denying rebates is a tough place to be because it destroys the buyer's trust. ViewSonic is to be commended for handling this gracefully. ViewSonic trusted the information they were priovided by the rebate processor. But in the end, the customer was trusted more - a sign of a good company."
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2005-07-24
5/5
"This was the first time I bought from Monarch Computer Systems (on a friend's recommendation). I am impressed with my experience with Monarch and have only minor feedback.
These folks did a great job bundling the internal wires of the barebones PC I ordered. But I suggest that a barebones system not receive such complete wire dressing - all of the power plugs for components yet to be added were wire-tied. But still, a great wire dressing job. The system worked properly and they actually wired up the variable speed case fans correctly!
Monarch provides no part details on its website, basically just images and price. They should provide more product detail to help potential customers make component selections and not go off their site and get sidetracked with another reseller. One notes immediately that Monarch's website is about selling PCs, not an advertising bonanza to sell everything under the sun.
Monarch needs to refine its web related processes. The text of list items on a saved quote get clipped. A second quote seems to overwrite the first. The system kept emailing me about the quote even though I called in and placed the order. 7 days is too short for the quote to be save and then auto deleted. Monarch needs more detail in the on-line status - I saw "Mainboard and CPU being built..." for 5 days - made me wonder if anyone was home.
Monarch's prices were always better than Tiger Direct and the few other resellers I investigated. Their build fee for a barebones was very good - almost too good. The system was shipped per the exact detail of the order down to the tinyist detail. And, they sent me EVERY spare part not used in the buid plus the promo gifts from Enermax. Nice!
Monarch upgraded the shipment from FedEx ground to FedEx SuperSaver (I didn't pay extra nor was the build delayed) and it arrived in just two days once shipped! And the packing, my goodness my town's refuse center is going to love me - double boxed and lots of foam. These folks respected my property enough to ship it well. The shipping fee was fair and obvioulsy not gouging me for extra profit.
The sales rep (David H.) was great! Courteous and knowledgable. Not a prema-donna or hard seller. Showed respect for my component selections and pointed out an important CPU warranty issue I had overlooked. When I called in for a status David took good care of me. Great job David!
The folks at Monarch are obviously serious about their business. They will get all of my future PC purchases despite the few rough edges they should take care of. But the price was the best around, the order was perfect and I was treated with respect. I'll be back."
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2005-07-15
2/5
"Sadly Tiger Direct now upsells. After placing an order for a $1200 computer system, they made repeated phone calls on the premise of "verifying your credit card information" but with the real intention of selling more merchandise. This treats people like an open wallet they can rifle through, and it is insulting. One would think that they would know better than this and would take care to protect their reputation as a reputable merchant. But this upselling game, using deceptive methods to get the customer on the phone, is the domain of merchants who go for the buck, not customer good will."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
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Web site being easy to use
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from TigerDirect has responded
Posted Jul-16-2005I have reviewed your shipped and canceled orders. I only show that one agent did attempt to contact the credit card holder for the purpose of getting the order processed. Whenever we have an order on hold we try our best to contact the card holder to get the order verified and shipped asap. We apologize for the inconvenience this has caused you.