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2005-02-11
5/5
"The purchasing webpage was a little badly formatted and a little confusing, but they asked the standard questions and I quickly figured it out. They shipped Windows XP Pro to me with free 2 day shipping and they even called to confirm my shipping address. FedEX, on the other hand, was 3 days late.
Ah well, they did a great job holding up their end and I would purchase from them again."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
2004-10-26
5/5
"fast and cheap. Product came in its own box, and that wasn't too bad because it was already well packed. Responded to my e-mails very quickly."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Overall technical support
Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being easy to reach
Customer service being trustworthy
Customer service resolving problems
Overall web site
Speed of web site
Web site reliability
Web site being easy to use
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