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Merchant Member
2016-09-02
5/5
Performs as expected, customer support and documentation are excellent.
"My custom configured laptop came not only with the "Concise User's Guide" but also a loose leaf binder full of benchmarks for my rig, tips on setting up the rig, importing data from the old computer and even a thumb drive for recovery. The binder also included links to more exhaustive articles on everything from importing data to tips on optimizing performance. The laptop is performing to my expectations, much faster and more capacious than my old laptop. Customer Service and outreach is knowledgeable, approachable and patient. Frankly, you probably won't chose Puget Systems on the basis of price, they are more expensive than many. However, their customization parameters, are VERY extensive, and the PS staff are not only knowledgeable but friendly, courteous and available. If you take advantage of their expertise you won't be disappointed with your new rig."
2012-12-11
2/5
"Good prices but barely fair communication and poor marks for timely shipping. I placed an order for a set of bookshelf speakers on 11/29/12. On 11/30/12 I received an e-mail stating that Cuda Kitchen had received the order. I got no other information from them. On 12/5 I submitted an e-mail request on the status of my order. I received no answer. On 12/7 I called them and spoke to a JW who said he didn't know for sure but he thought that my speakers had shipped. He eventually e-mailed me back saying that the speakers would ship Monday morning 12/10. I received nothing from Cuda Kitchens on Monday and today (Tue 12/11) called again. I again talked to JW who now stated that they had received a large shipment last night and he thought my speakers were on it and would be shipped out "today or tomorrow". When I ordered the speakers there was no mention that they were not currently in stock. The bottom line is that it has been almost 2 weeks and as of now my speakers still haven't shipped. Low prices are very nice but accurate information and timely shipping are also important.
Update: 12/13/12 Finally got notification that my speakers shipped yesterday, almost 2 weeks since the order was placed. And while I'm not sure that the speakers would have shipped anyway I called and e-mailed multiple times. Online shopping should not be this difficult."
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