- STORE REVIEWS
- PRODUCT REVIEWS
2006-08-24
1/5
"I called on 8/21/06 and ordered a family size blow up pool. We needed the pool by the next week and were hoping to get in by Wednesday since the website said in stock and will ship that day (it actually said estimated on Tuesday but I gave them an extra day). I called up and ordered and made sure we would have it in time. No problem I was told. Never heard from them. Called on 8/23/06 to inquire and was told it was back ordered, but then she looked again and said, no it was but it's in stock now and is in the q to be shipped today. Still didn't hear from them with a tracking number. Called 8/24/06 and was told it was on backorder so I cancelled the shipment. I was able to get through to a customer sercice rep every time but their website and in stock, delivery and processing times are NOT correct!! BEWARE!!!!!"
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Overall customer service
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being trustworthy
Customer service being easy to reach
Customer service resolving problems
Overall web site
Speed of web site
Web site being easy to use
Web site reliability
