- STORE REVIEWS
- PRODUCT REVIEWS
2007-06-29
1/5
"I place two orders with Bike Nashbar within a short period of time online. In both cases, my final bill was higher than the invoice I received online. In one case I changed a quantity in my checkout basket, the total price recalculated, but the original quantity remained in their computer. I was shipped the larger quantity and the total was increased. I let that slide, but was more upset by my second transaction. I responded to a "place an order for $100 and get $20 off your total". When Bike Nashbar filled my order, they were out of one item ($9.99), so they removed the discount from my order because the total fell to $92.00. The end result was that they charged me more money for a partially filled order than if they had filled my order as agreed. In both cases, my dealings with customer service were less than ideal. I may be getting a partial credit, but not the full $20 discount on the most recent transaction. The best I could do on the first order was a "free shipping on your next purchase coupon" - something I am not likely to use after this experience. Be very cautious dealing with this company. Though the prices are good and quality decent, they are not a company I will use again."
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