- STORE REVIEWS
- PRODUCT REVIEWS
2006-07-25
1/5
"Horrible Experience sofar.
Wasn't bad getting the item shipped to me, though it was four days later than expected that I actually recieved the product. Thought, "No biggie, just a mixup with USPS, which is common." Well, turns out the second DVD in the set was dead. Sent an email to them about it, was told I was going to get a replacement as soon as the supplier. It's been four months, still no item, been told twice now that it is going to be sent within a week.
Just sent out the third email, waiting for a response."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Overall technical support
Being knowledgeable
Resolving problems
Making decisions on their own
Being easy to reach
Being trustworthy
Overall customer service
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being easy to reach
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
