- STORE REVIEWS
- PRODUCT REVIEWS
2013-10-07
1/5
"Very shady, very frustrating experience. Never recieved my camera and needed to have VISA force a refund to get my money back.
I ordered a Nikon D5100 from Primotronix in early September, using their 7-9 business day shipping + 24-72 hour processing option. Within 24 hours I got an e-mail saying they tried to call but couldn't reach me (although I had no missed calls on my phone). They wanted to verify the order, and strongly suggested I upgrade batteries because I'd be disappointed in the life of the standard one. After rejecting the upsell, they assured me the item would be on its way shortly. Three days after ordering I recieved an e-mail stating the order was being dispatched from the warehouse. This is where things started to go south.
Two weeks after the last e-mail I called to follow-up on the order. I was hung up on twice before reaching an agent. They checked the status and said I'd get a FedEx tracking number two days later (a Wednesday) and it would be delivered on the following Monday. This was a lie. Three days went by, and no tracking number. I called the day I'd been told it would arrive, to hear the rep telling me it hadn't been shipped yet but would be by the end of the week. This was long outside the maximum 12 business day processing + shipping their site guaranteed, so I asked to cancel my order. I was hung up on.
Please beware when ordering. The price I saw for this camera that looked too good to be true turned out too good to be true."
Detailed Ratings
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
