- STORE REVIEWS
- PRODUCT REVIEWS
2022-04-07
1/5
Avoid them at all costs!!
"DONT USE THEM , unprofessional
If it was possible I would give them no stars. Before I made my order I chatted with an agent on 4/1 to ask if I did overnight would it make it to me no later than 4/5 for a time sensitive project on 4/6. The agent said they guarantee it as long as I made the order by 2 pm. So I made the order at 10 am 4/1. Mind you I paid extra for overnight shipping just in case.
The following Monday I contacted a chat agent just to double check on my order because I noticed that it was still in production phase just to make sure it would be shipped soon. The agent said it was finished with the cutting phase and will be shipped that day as well as arrive on the estimated time. I chatted with an agent later in the day to check on my order because it was in production phase and the agent said they had “technical difficulties “ with their machine and it would get shipped soon.
I didn’t understand if that were the case then 1. How come they didn’t notify me via email or phone. Or what does a broken printing machine have to do with my order which was done with the cutting phase. So I checked back the next day and they told me the same thing on 4/5 which was the date the first agent guaranteed it. I check at midnight and they still didn’t even print a shipping label for my order and it was still in what they call production phase. I checked back 4/6 and 4/7 and they were telling me it was still in production phase . When I requested a refund they said we only can refund you for shipping when you get the product and we will ship it out by the end of the week. I would think as a courtesy for an issue that wasn’t on my part with the machine I would’ve gotten some sort of refund or discount or have them cover the shipping but they did nothing
They also said that "We cannot guarantee anything on deliveries" when the chat agent did and they have a page stating that they do"
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